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Frequently Asked Questions
Find quick answers to common questions about orders, payments, delivery, and returns.
How do I pay using Razorpay?
During checkout, clicking "PROCEED TO CHECKOUT" opens our secure Shopify & Razorpay payment gateway. You can pay seamlessly via any UPI app (GPay, PhonePe, Paytm), NetBanking, Credit or Debit Cards, and Cash on Delivery.
How do I track my order status?
As soon as your package is dispatched, you will receive an SMS and email notification with an express tracking link from Blue Dart, Delhivery, or DTDC.
What if the size doesn't fit?
We offer free size exchanges within 15 days. Simply message us on WhatsApp (+91 87972 24226) or email support@zashpal.com with your order number.
Can I visit a physical store to see the products?
Yes! We welcome you to our stores located in Forbesganj (Ram Manohar Lohiya Path), Supaul, and Raniganj in Bihar.